Privacy Policy

WashingSolutionSG ("we", "us", "our") is a washing machine repair service operating in Singapore. This Privacy Policy applies to personal data collected through our website, WhatsApp, phone calls, email (washingsolutionsg@gmail.com) and in-person interactions with our technicians.

• Contact details: name, phone number, email address, WhatsApp number.
• Service details: home or premises address, washing machine brand and model, description of the fault.
• Payment details: payment method and transaction reference (we do not store full card numbers).
• Website usage data: IP address, browser type, pages visited, time on site, referral source — collected via cookies and analytics tools.
• Communication records: messages, call logs and email correspondence with our team.

We use your personal data to:

• Schedule, deliver and follow up on your washing machine repair.
• Contact you regarding bookings, quotations, parts availability and warranty.
• Process payments and issue receipts or invoices.
• Improve our website, services and customer experience.
• Send occasional service reminders or promotional messages (only if you've opted in).
• Comply with our legal obligations under Singapore law.

Our website uses cookies and third-party analytics tools including Google Analytics, Google Ads Conversion Trackingand Microsoft Clarity to understand how visitors interact with our site. These tools may collect anonymised usage data such as pageviews, clicks and session recordings. You may disable cookies in your browser settings, but some site features may not work as expected.

We do not sell your personal data. We may share it only with:

• Our technicians and staff, strictly for delivering the requested repair service.
• Trusted third-party service providers (e.g. payment processors, cloud hosting, analytics) bound by confidentiality obligations.
• Regulatory or law enforcement authorities where required by Singapore law.

We implement reasonable administrative, technical and physical safeguards to protect your personal data against unauthorised access, disclosure, alteration or loss. However, no method of transmission over the internet is 100% secure — we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable Singapore law (for example, for tax and accounting records).

Under Singapore's PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate personal data.
• Withdraw consent for us to collect, use or disclose your personal data.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below.

Our website may contain links to third-party websites (such as WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.

For questions about this Privacy Policy or your personal data, contact our Data Protection team:

• Email: washingsolutionsg@gmail.com
• Phone / WhatsApp: +65 8530 1773