Terms & Conditions

WashingSolutionSG ("we", "us", "our") is a washing machine repair service provider operating in Singapore. Contact: +65 8530 1773 or washingsolutionsg@gmail.com.

We provide repair, installation, relocation, maintenance and deep-cleaning services for domestic washing machines and washer-dryer combos, including front-load, top-load, semi-automatic and fully automatic units. Services are offered 7 days a week, including public holidays, subject to technician availability.

• Bookings may be made by phone, WhatsApp, email or through our website contact form.
• All appointment times are estimates — traffic, weather or job complexity may cause delays.
• You must provide accurate contact details, address and a description of the fault.
• An adult (18+) must be present at the premises during the service visit.

A transparent inspection fee applies to every service visit. This fee is waived in full when you proceed with the recommended repair. We will always provide a firm quotation for parts and labour before starting any repair work. Work will only commence with your explicit approval.

• All prices are quoted in Singapore Dollars (SGD).
• Payment is due upon completion of the repair, unless otherwise agreed in writing.
• We accept cash, PayNow, bank transfer and other locally supported payment methods.
• Additional charges may apply for out-of-stock parts, additional faults discovered during repair, or after-hours emergency service (only if agreed in advance).

We use genuine or manufacturer-approved spare parts wherever possible. Parts availability depends on the brand, model and market supply. If a specific part is discontinued, we will offer the closest compatible alternative and inform you before installing it.

• Every completed repair is backed by a service warranty covering the specific fault repaired and the replaced part.
• The warranty period will be communicated at the time of service and stated on your invoice.
• The warranty does not cover new or unrelated faults, damage caused by misuse, power surges, water damage, unauthorised repairs, or normal wear and tear.
• Warranty claims must be reported to us within the stated warranty period.

You may cancel or reschedule your appointment free of charge by contacting us at least 2 hours before the scheduled visit. Cancellations made after the technician has arrived at your premises may incur the inspection fee.

• Provide safe, reasonable access to the washing machine.
• Disclose any known safety hazards at the premises (e.g. faulty wiring, water leaks).
• Remove personal belongings, laundry and valuables from the work area.
• Ensure children and pets are kept away from the work area for their safety.

To the fullest extent permitted by Singapore law, WashingSolutionSG shall not be liable for any indirect, incidental or consequential loss (including loss of income, laundry damage from a pre-existing fault, or damage caused by underlying electrical or plumbing issues at the premises). Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

If your washing machine cannot be economically repaired, we will give you an honest assessment and, where possible, recommend replacement options. Only the inspection fee will apply in that case.

All content on this website — including text, graphics, logos and images — is the property of WashingSolutionSG or its licensors and may not be copied, reproduced or redistributed without written permission.

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

We may update these Terms and Conditions from time to time. The latest version will always be available on this page with the updated date shown above. Continued use of our services after changes constitutes acceptance of the new Terms.

For any questions about these Terms, please contact us:

• Email: washingsolutionsg@gmail.com
• Phone / WhatsApp: +65 8530 1773